J P G P N G

WARRANTY

DISCOVER OUR F.P.JOURNE POLICY AND RECEIVE A 3-YEAR WARRANTY.

Warranty

F.P.JOURNE WARRANTY TERMS AND CONDITIONS

FREQUENTLY ASKED QUESTIONS

  1. How long are the F.P.Journe watches guaranteed?

    All new F.P.JOURNE “Invenit et Fecit” watches, except for the élégante by F.P.Journe collection which is guaranteed for 5 years, benefit from a 36 months warranty while purchasing the watch in any F.P.Journe Boutique or 24 months with the opportunity to extend the warranty, while purchasing the watch in any authorized point of sale.  The warranty is valid as of the date of purchase appearing on the warranty card or certificate.

    The warranty is valid only with presentation of the warranty card or certificate duly filled out by the authorized point of sale (serial number, date of purchase, point of sale’s stamp).

  2. What are the elements covered by the F.P.Journe warranty?

    The warranty covers any manufacturing flaws. The warranty does not cover:
    ● normal wear or ageing
    ● damages resulting from abnormal use of the watch, improper care, accidents or alterations
    ● the opening of the watch by a non authorized person

  3. I have lost my warranty card. What should I do?

    The warranty card or certificate is issued only once, when the watch is purchased. Nonetheless, provided the watch is dropped off at an F.P.Journe Boutique we will be able to issue a Certificate of authenticity.

  4. Why should I buy my watch from an authorized point of sale?

    You would be assured to purchase a brand new watch with the Manufacture’s warranty, you would benefit from the recommended price, and finally would avoid purchasing counterfeit or stolen watches.

  5. How can I be sure that a point of sale is authorized by F.P.Journe?

    You can find the list of our Boutiques, Espaces and Retailers on this link.

ACTIVATE YOUR WARRANTY EXTENSION

WARRANTY EXTENSION

To obtain an additional year of warranty*, we invite you to fill in the warranty extension form within 30 days after the date of purchase.